Remote Support Specialist
Thank you for considering a career with Plugout. We're excited to share the details of an opportunity that could be a perfect fit for you.
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What you'll be doing:
As a Remote Support Specialist at Plugout, you'll provide exceptional technical support to our clients, ensuring their security systems operate smoothly. Your responsibilities will include:
- Responding to client inquiries and technical issues via phone, email, or chat.
- Diagnosing and troubleshooting security system problems remotely.
- Providing step-by-step guidance to clients on how to resolve issues.
- Escalating complex issues to higher-level support or engineering teams when necessary.
- Documenting client interactions and solutions in our support database.
- Monitoring and maintaining client security systems to prevent issues.
- Keeping clients informed about the status of their support tickets and any required follow-ups.
- Participating in training sessions to stay updated on the latest security technologies and solutions.
You're probably a match if you have:
- Proven experience in a technical support or helpdesk role, preferably within the security solutions industry.
- Strong problem-solving skills and the ability to diagnose technical issues remotely.
- Excellent communication skills, both written and verbal.
- Patience and a customer-focused attitude.
- Familiarity with security systems and software.
- Ability to work independently and manage multiple support tickets simultaneously.
- A high school diploma or equivalent; additional technical certifications are a plus.
About Plugout
Plugout is a leading provider and integrator of security solutions. We are dedicated to protecting businesses by offering cutting-edge security technologies and services. Our mission is to empower organizations with the tools and knowledge they need to safeguard their operations. With a team of experts and a commitment to innovation, Plugout is at the forefront of the security industry.
A glimpse of what we offer:
- Competitive salary with commission and bonus opportunities.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for professional development and career advancement.
- A dynamic and supportive work environment.
- Employee wellness programs and resources.
- Flexible working arrangements to promote work-life balance.
